frequently asked questions.

What is the delivery process?


'Shop at Skintelligence' operates on a dropshipping basis and your purchases are mailed to you from the individual brands. Kindly note the delivery processes from each brand , as follows:- The Moisturizers Co. The Moisturizers Co. mails out orders from Singapore using SingPost SmartPac for local shipments and an international courier for overseas shipments (via airmail). Tracking number will be provided when order has been dispatched on their end. For all shipments (domestic / international), a flat rate (in SGD) is charged and the amount is automatically presented upon check-out. Avant Skincare Avant Skincare mails out orders from the United Kingdom using an international courier for overseas shipments (via airmail). Tracking number will be provided when order has been dispatched on their end. For all shipments, a flat rate (in SGD) is charged and the amount is automatically presented upon check-out. Note: If you are paying using PayPal, kindly ensure that the shipping address in your PayPal account is the delivery address for your order.




How do I pay?


We accept VISA / MasterCard and PayPal. 1) Payment with Credit / Debit Card Select the following options when you are checking out: a. add item to Cart > b. select "View Cart" > c. select "Checkout" > d. enter your delivery information, click on "Continue" > e. select your delivery option, click on "Continue" > f. choose your payment method (Credit Card) > g. enter your Credit / Debit card details > h. click on "Pay Now" at the end of the form. 2) Payment using PayPal Select the following options when you are checking out: a. add item to Cart > b. select "View Cart" > c. select "Checkout with PayPal" > d. enter your delivery information, click on "Continue" > e. select your delivery option, click on "Continue" > f. you'll be directed to log into your PayPal account for payment of item. Kindly ensure that the delivery address in your PayPal account is the address for your shipment.




Is it safe to enter my Debit / Credit Card details on your website?


Our website does not retain your Debit / Credit Card information. Your Direct / Credit Card information is kept secured with PayPal or Stripe (card payments) and will not be revealed to us.




Other enquiries for us?


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Which countries can you ship to?


'Shop at Skintelligence' operates on a dropshipping basis and your purchases are mailed to you from the individual brands. Kindly note the regions that each brand can ship to, as follows:- The Moisturizers Co. They ship to the following regions:- 1. Singapore (domestic delivery) 2. Malaysia 3. Indonesia 4. Philippines Avant Skincare They ship to the following regions:- 1. Singapore 2. United States For all shipments, a flat rate (in SGD) is charged and the amount is automatically presented upon check-out.




My parcel's status is not found in SingPost's tracking system?


Your parcel's status will not be reflected in the system till SingPost begins processing it. Allow at least a day for the status to be updated. If it is the weekend, check back again on Monday or Tuesday afternoon. Drop us a message here if nothing changes!