Terms & Conditions

Welcome to Skintelligence, a subsidiary of The Moisturizers Company Singapore.

We hope to make your shopping experience as hassle-free and pleasant as possible, and it is imperative that you read and understand the following Terms & Conditions ("T&Cs").

 

(A) GENERAL

As we continue to develop the website, we may from time to time modify, alter or update these T&Cs. Your continued use of our website, following any such change, constitutes your agreement to follow and be bound by the T&Cs as changed. We therefore encourage you to refer to these T&Cs on an on-going basis.

 

(B) INTELLECTUAL PROPERTY

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Skintelligence, protected by copyright laws. All such rights are expressly reserved by Skintelligence. You may use the content supplied solely for your own personal and non-commercial use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Skintelligence will not hesitate to report misapproriate use to the relevant authorities without prior notice. 

 

(C) PRICING

All prices listed on this Website are in Singapore Dollars ("$") unless otherwise specified. All payments will be carried out in Singapore Dollars. For international orders, please note that the exchange rates used to display pricing in currencies other than Singapore Dollars are solely governed by Skintelligence and payments made will be in the equivalent of Singapore Dollars.

 

(D) PRODUCTS

Skintelligence will not be held liable should you purchase any products from third parties, and will refuse any request for exchanges.

 

(E) PRODUCT CARE

All products purchased are advised to be kept in a cool environment, away from sun exposure. 
 

(F) PAYMENTS

We accept the following modes of payment:
1. Internet Bank Transfers (both direct and interbank)
2. ATM Transfers (receipts have to be strictly provided)
3. PayPal (credit card payments can be made through here)
4. Debit / Credit card payments.

Once payment has been made, orders cannot be cancelled and refunded and any requests for such will be declined.

Should you choose to make payment via Internet Banking or ATM transfer, you are provided with a timeframe of 12 hours to make payment upon receiving the invoice via email before your order is cancelled and released. 

Should you choose to make payment via PayPal, you are provided with a timeframe of 30 mins to make payment before your order is cancelled and released.

All cancelled orders from our end cannot be reversed.

Payments will be verified within 30 hours. You are required to provide all relevant information needed in order for us to process your order. Insufficient information provided may lead to delays in delivery, in which Skintelligence will not be held accountable. 

 

(G) DELIVERY

All orders will be processed and dispatched within 1 to 2 working days after payment has been successfully verified. In the event that we are unable to fulfil your order in a timely manner, you will be duly notified. 

All local and international registered parcels are delivered to customers via SingPost, and customers automatically undertake the terms of service specified by SingPost.

It is imperative to note that Skintelligence will not be held liable for any lost or delayed parcels due to error on the customer’s part (such as, and not limited to, incorrect mailing addresses provided by customer). Should a customer request to change his/her mailing address after Skintelligence has mailed out his/her parcel, it is important to note that efforts to retrieve and redeliver the parcel from SingPost will be on a best effort basis and postage charges for redelivery will be solely borne by the customer. 

All parcels have return addresses affixed.

 

(H) BOUNCED PARCELS / UNCLAIMED MAIL /  UNCOLLECTED SELF-PICK UP ORDERS

In the unfortunate event of bounced mail, customers will have to bear postage charges for redelivery. If the reason for bounced mail arises due to error on The Moisturizers Company's part, postage costs will be borne by us. Bounced mail or uncollected parcels that are left unclaimed for 3 months will be deemed as Skintelligence's property without prior notice.

 

(I) STORE CREDITS / DISCOUNT CODES / VOUCHERS

Store credits/Discount Codes/Vouchers are strictly not transferrable, refundable, or extendable. They can only be used by specified account holder unless otherwise stated. The value of individual vouchers has to be utilized within one transaction and any remaining amount is strictly not refundable. The value of individual credits has to be fully utilized within one transaction before its expiry and is not refundable. Store credits/Discount Codes/Vouchers are not to be utilized in conjunction with any promotions or discounts, sales items, and gift cards.

 

(J) BACKORDERS

All backorders are subjected to unexpected delays or cancellations that are beyond Skintelligence's control. If we are unable to fulfil your backorder, a full refund in terms of store credits will be issued. A full refund/cancellation on a customer's request on any ongoing backorder at any point will not be accepted.

 

(K) REFUNDS

Kindly note that Skintelligence does not process cash refunds under all circumstances, and should there be a need to, a refund will be presented in the form of store credits.

 

Skintelligence hereby reserves all rights to make amendments to any of the above T&Cs. In the event of any dispute, The Moisturizers Company reserves the right of final decision.

By making a purchase on this website, you agree to the above T&Cs.

Effective Date: May 2020

Privacy Policy

Privacy Policy of Skintelligence, a subsidiary of The Moisturizers Company Singapore
Skintelligence operates the https://skintelligence.guru (the primary website) and https://www.themoisturizers.co (redirects to the primary website) and https://www.themoisturizers.com (redirects to the primary website) websites, which provides the SERVICE.

This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Skintelligence websites.

If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms & Conditions, which is accessible at https://www.skintelligence.guru, unless otherwise defined in this Privacy Policy. 

(A) INFORMATION COLLECTION
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, email address, phone number, and postal address. We will clearly inform you when personally identifiable information is asked for and you will have the choice to provide it or not. Generally, this information is requested when you subscribe to product updates, newsletters, or other online services. 

(B) INFORMATION USAGE
The information that we collect will be used to contact or identify you or alert you of upgrades, updates, new services, new products, discounts, promotional offers, or other services from Skintelligence, The Moisturizers Company Singapore, its affiliates, and the skincare brands that we partner with. 

The information that we collect might be used to personalize ads to allow more relevant ads to be shown to you.

 

When you place your order with us, we collect your email in order to contact and update you.
 

We also collect your phone number in order to contact you in case these emails bounce back because of typo in your email address and if we cannot figure out what the correct email address is. 

We also contact the phone number that is provided if we suspect that the cardholder's credit card information has been compromised, i.e. used in a fraudulent way. 

(C) CONSENT
When you provide your Personal Information, you consent that it can be used for the above purposes and that Skintelligence and The Moisturizers Company Singapore are authorized holders of such information. If you choose not to register or subscribe or provide personally identifiable information, you can still use our website but you will not be able to receive additional services or access certain areas that require registration or subscription. In each communication from us you will have the opportunity to unsubscribe or opt-out from further communications; alternatively, you may contact us to express your choices at the email address provided at the bottom of this Policy. 

(D) ACCESS TO YOUR INFORMATION
You are entitled to review the personally identifiable information you have provided us and ensure that it is accurate and current at all times. To review or update this information simply request that we send you this information.

(E) LOG DATA
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

(F) COOKIES
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

For more general information on cookies, please read "What Are Cookies".

(G) SERVICE PROVIDERS
We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing how our Service is used.


We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

(H) SECURITY OF INFORMATION
Skintelligence and The Moisturizers Company Singapore are strongly committed to protecting your information and ensuring that your choices are honoured. We value your trust in providing us your personally identifiable information, thus we are striving to use commercially acceptable means of protecting it from loss, misuse, unauthorized access, unconsented disclosure, alteration, or destruction. All sensitive data is stored behind firewalls on secure servers with restricted employee access. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Additionally, Skintelligence is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

(I) RETENTION OF INFORMATION
We retain information as long as it is necessary to provide the services requested by you and others, subject to any legal obligations to further retain such information. Information associated with your account or profile will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted whichever comes first.

 

Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the T&Cs, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy. Finally, your data could also be stored for sales statistical purposes.

(J) EU AND EEA USERS' RIGHTS
If you are habitually located in the European Union or European Economic Area, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply on in certain limited circumstances. We describe these rights below.

You have the right to access your Personal Information, if necessary, have it amended or deleted or restricted. In certain instances, you may have the right to the portability of your data. You can also ask us to not send marketing communications and not to use your personal data or personally identifiable information when we carry out profiling for direct marketing purposes. You can opt-out of receiving email newsletters and other marketing communications by following the opt-out instructions provided to you in those emails. Transactional account message will be unaffected if you opt-out from marketing communications.

(K) LINKS TO OTHER SITES
Our Privacy Policy applies solely to information collected on our website. Our Service or website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

(L) CHILDREN'S PRIVACY
Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

(M) CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

(N) ENFORCEMENT OF POLICY
If for some reason you believe Skintelligence has not adhered to these principles, please notify us and we will do our best to promptly make corrections.

(O) CONTACT US

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at hello@themoisturizers.com 

Effective Date: May 2020

 

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